Job Description
Job Description
Enhance the growth and development of Flying Food Group's Retail business by providing the best possible customer service
Essential Functions
- Serve as the point person for customers, the Newark operations team and retail team regarding all retail service-related issues
- Manage supervisors and managers within the department.
- Control the Food Cost and Department productivity.
- Monitor Food Safety and Quality.
- Record daily issues on Customer Issue Log and distribute to the Newark operations team via email and daily briefings (e.g. delivery, product quality, retail customer complaints, customer questions etc.).
- Follow up with appropriate personnel regarding resolutions to customer issues.
- Coordinate timely responses to customers and retail Team.
- Work closely with production team to help ensure that key events and/or projects are executed properly
- Send out customer samples
- Handle special orders
- New product roll-out support on ingredients, process, label, implementation and store roll-out
- Service Accounts on special needs/issues (i.e. shorts, promos, etc.)
- Work with Product Development Manager to ensure that production has necessary product specification information.
- Weekly scheduling of hourly employees
- Trains new hires on process
- Manage label database to ensure all labels are current and accurate.
- Work with local Food Safety and Quality Manager to ensure label compliance & HACCP requirements
Skills and Qualifications
- Energetic and enthusiastic
- College degree or equivalent knowledge
- Customer service oriented
- Must be able to work in a cold environment
- Strong communication skills (oral and written)
- Consistent follow-through needed
- Ability to meet deadlines
- Must be multi-tasking
- Computer skills (proficient in MS Word, Excel & Access)
- Culinary skills a plus
Supervisory Responsibility
This position has supervisory responsibility.
Work Environment
This job operates in a professional office environment. This role routinely uses standard office equipment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and stand for long periods of time; and reach with hands and arms.
Position Type/Expected Hours of Work
This is a full-time exempt position in a 24/7/365 work environment.
Travel
0%
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Tags
Hourly pay, Full time, Work at office, Local area,