Job Description
Bosbands Incorporated is the owner of the Bach to Rock franchise in Wellesley.
Job Summary
The Receptionist plays an important role in greeting families, managing front desk tasks, and assisting with various clerical duties. This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.
Duties & Responsibilities
Specific duties and responsibilities may include the following, but the individual will also be expected to perform all the necessary duties that are customarily performed by a person holding this position.
- Greet families as they enter and exit the building
- Provide information to parents and students; communicating and consulting with other member of the school staff and with parents to ensure the best interest of the students
- Respond promptly and professionally to customer inquiries via multiple channels (phone, email, chat, etc.)
- Perform data entry tasks accurately and efficiently using Bach to Rock's proprietary system
- Answer phone calls and emails with accurate information regarding our programs
- Perform weekly administrative follow-ups to ensure no tasks or communications are missed.
- Assist with various administrative tasks to support office operations as required
- Share responsibility for retail space being cleaned and maintained, organized, stocked, and repaired at all times
Other duties may be assigned.
Job Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed here are representative of the knowledge, skill and ability required.
- A High School diploma or GED
- Ability to interface successfully with the public
- Strong verbal and written communication skills in English, additional languages are desirable
- Ability to create and maintain positive relationships with current and prospective customers
- Strong interpersonal skills are required to facilitate good working relationships with faculty and staff and to interact with students, especially young people, and parents
- Proficiency in data entry with a strong attention to detail
- Problem-solving skills with a customer-first mindset
- Effective time management and organizational skills
- Adaptable to changes in the workplace
- Ability to work independently and as a team player
- Ability to operate basic office equipment, i.e. telephones, photocopiers and computers
- Ability to use all relevant computer software (Microsoft Office, etc) proficiently, and the ability to learn to use B2R's specialized systems
- Ability to be physically present at the school during its hours of operation
- Ability to pass a background check
Physical Demands & Work Environment
The physical demands listed here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Under the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to work assigned schedule
- Ability to work during the company's normal business hours that may include weekends and evenings
- Ability to sit, stand, walk, travel up and down stairs, crouch, stoop and reach
- Ability to lift and move the equipment typically associated with B2R's day-to-day operation, e.g., amplifiers, keyboards, recording equipment, light furniture, etc.
The above statements are intended to describe the general nature and level of work being performed by an individual assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities and skills required of personnel so classified. Bosbands Incorporated reserves the right to modify this job description in its sole discretion.
Benefits
Paid Training
Paid sick leave
Travel expense reimbursement
401(k) match
One free music lesson each week
Access to rehearsal rooms and recording studio
Employees working more than 30 hours are eligible for heath insurance and other benefits
Job Tags
Work at office, Afternoon shift,