Hotel Front Desk Agent Job at Econo Lodge East Ridge, Chattanooga, TN

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  • Econo Lodge East Ridge
  • Chattanooga, TN

Job Description

Job Description

Job Description

Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments

Requirements and skills

  • High school qualification or equivalent.
  • Work experience as a Hotel Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservations software is a plus
  • Understanding of how travel planning websites operate, like Booking and TripAdvisor
  • Customer service attitude
  • Excellent communication and organizational skills
  • Degree in hotel management is a plus

Job Types: Full-time, Part-time

Schedule:

 

  • 8 hour shift
  • Day shift
  • Evening shift
  • Monday to Friday
  • Night shift
  • On call
  • Overtime
  • Weekends as needed

 

Ability to Commute:

 

  • Chattanooga, TN 37412 (Required)

 

Ability to Relocate:

 

  • Chattanooga, TN 37412: Relocate before starting work (Required)

 

Work Location: In person

Job Tags

Full time, Part time, Work experience placement, Relocation, Monday to Friday, Shift work, Weekend work, Day shift, Afternoon shift,

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