Job Description

Join to apply for the Customer Support Rep role at Johnstone Supply

Now is the best time to join Johnstone Supply. The Customer Service Representative is responsible for delivering prompt, professional, and courteous service to customers. This role supports all aspects of the customer experience, including sales support, technical product research, preparation of sales quotes and bidsparticularly for large contractors and key accountsorder processing, pricing, and promotional initiatives. The representative will also manage the unique needs of high-value and key account customers, ensuring a seamless and responsive service experience. Our customers are professional certified Technicians and Contractors who come to Johnstone for our product selection, expertise, and quality service. Johnstone is growing, and so can you.

Position Responsibilities

• Greet customers on the telephone in a prompt, professional and helpful manner.
• Provide prompt, courteous service by listening to the customers needs and requests and respond accordingly.
• Handle customer warranty claims, and credit returns in a timely fashion by completing all appropriate documentation, receiving product items back prior to processing of any claims or credits in accordance with standard operating procedures (SOPs).
• Enter sales orders into Sales Order Entry System and process credit card payments in accordance with SOPs.
• Answer incoming customer telephone calls and provide all aspects of customer service by: providing quotes or taking sales orders, researching products/services and answering general information questions.
• Calculate refrigeration load requirements for quotes and bids for refrigeration equipment.
• Identify damaged inventory and bring this to the attention of the Store Manager for mark-down and quick sale.
• Work the sales counter area during peak periods or for relief of counter sales reps on lunch, as needed.
• Assist Account Managers with Key Customer needs, bids, or quotes as requested.
• Maintain a neat, clean and professional personal appearance.
• Attend training seminars on products and services in order to acquire product knowledge to provide informed and effective customer service.
• Time permitting promote monthly flyers and special promotions by calling customers to make them aware of these promotions to enhance counter sales.
• Alert immediate supervisor when showroom sales are observed to be brisk so that additional staff can be added to counter to avert long waiting times for customers.
• Perform other duties as requested to maintain high level of customer service through timely and effective teamwork.

Position Requirements

• High School diploma or General Education Development (G.E.D.).
• Good knowledge of personal computers.
• 1 2 years of previous retail / wholesale or customer service experience desired.
• Ability to read, write, and communicate effectively in English; bilingual in Spanish is preferred.

Johnstone Supply is strongly interested in hiring a great candidate that exhibits work behaviors and values that contribute to building and maintaining a strong and effective company culture. These behaviors include:

• Safety: Always prioritizes safety, both at work and at home, while ensuring those who work for you work safely.
• Customer Focused: Take the perspective of those we serve, anticipate their needs, and respond quickly.
• One Team: We win together by collaborating with each other, focusing on the common goal, and leveraging the strengths of the team.
• Own It: Take the initiative, act with a sense of urgency and pride, do things right the first time, and always act with integrity.
• Innovate: Embrace and create change that drives continuous improvement and customer-valued solutions.

At Johnstone Supply, we recognize that our employees growth, well-being, and success drives the companys success. We offer a competitive wage, in addition to health and wellness benefits including customizable plans for medical, dental, and vision coverage, and options for alternative care.

EOE & E-Verify Participating Employer.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Wholesale

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